​​​​​​Zespri’s Code of Conduct is to guide us to doing the right thing. It is our commitment to conducting business in a legal and ethical manner wherever in the world we may operate. Our Code confirms our commitment to doing the right thing in business when faced with difficult decisions.  Our Code is principles-based and is there to guide us to make the right decisions which are based on our values and commitments.  Our Code covers important areas, such as conducting business in compliance with laws and regulations, a safe and health work environment, how we behave with customers and competitors, our commitment to food safety and protecting company assets. Each section contains key principles and expectations, and advice on where to find further information.

» Zespri Code of Conduct (October 2018)

» Zespri Supplier Code of Conduct (July 2018)

» Zespri Customer Code of Conduct (July 2018)

» Zespri Health and Safety Policy (August 2018)

The above policies are also available in the following languages- Korean​, Mandarin, Trad. Chinese​, Japanese​German, Dutch, Spanish, Italian, French, Swedish

Zespri Supplier Information

Suppliers, Service Providers, Contractors and Consultants

We recognise that our suppliers play an important role in helping us to provide consistently excellent products and service. We have published important policies, terms and other helpful information on this page. This page will be periodically updated with new and revised policies, terms and information, so make sure to check back regularly.

Central to our commitment to ethical, sustainable and socially responsible business is Zespri’s Global Supplier Code of Conduct (“Supplier Code”). The Supplier Code sets out minimum standards that we expect of our suppliers and their supply chain (employees, agents, representatives, related parties, suppliers, subcontractors and other persons under their control) when supplying goods or services to Zespri. In collaboration with its suppliers, Zespri is dedicated to continuously improving its business practices. Accordingly, Zespri expects all of existing and new suppliers to commit to the Code and communicate the minimum expectations within their supply chain. The Supplier Code is supported by our Global Customer Code of Conduct and general staff Code of Conduct.

In addition to the Supplier Code, we expect our suppliers to comply with some more specific policies set out on this page. These include commitments around workplace health and safety, data privacy and other matters.  ​

Zespri’s Supplier Anti-Bribery and Anti-Corruption Policy

No Bribery: Zespri strictly prohibits all forms of bribery. Suppliers must never offer, promise or accept bribes or kickbacks and not participate in or facilitate corrupt activities of any kind.

Code of Conduct: Zespri expects its business to be conducted with uncompromising integrity and professionalism. This expectation applies to all Suppliers.  Suppliers should read and understand Zespri’s Supplier Code of Conduct. 

Compliance with Anti-Bribery and Anti-Corruption Laws and Regulations: Zespri may be held jointly liable for certain illegal actions of Suppliers. Such actions may include unlawful interactions with government officials, government employees or employees of state owned enterprises, or in some cases unlawful actions involving private individuals. 

All Suppliers are expected to comply with all applicable anti-corruption and anti-bribery laws and regulations, wherever they are in the world, regardless of local business practices or social customs.

No Facilitation Payments: Zespri does not permit the payment by Suppliers of facilitation payments anywhere in the world. This means no payments may be made by a Supplier directly to, or for the personal benefit of, any government official, government employee, or anyone acting in an official capacity to influence that person to engage in or refrain from an official act.

Expediting Fees: In some cases, published government rates or fees that a government agency or entity can legally charge for the purpose of expediting a service may be permissible payments. Such rates or fees would always be well publicised and available to others.  Suppliers should exercise caution before entering into such arrangements, and seek legal advice where appropriate.

Zespri Supplier Conflict of Interest Policy

Zespri requires all Suppliers to observe the highest standards of business and personal ethics in the conduct of their duties and responsibilities when potential conflict of interests arise.

Code of Conduct: Business and personal situations that are, create or have the potential to create a conflict of interest should be avoided.

Disclosure: All Suppliers must disclose to Zespri any activity with which they are connected that might be, create or appear to create a conflict of interest. This includes conflicts of interest created through both external business interests and personal relationships with relatives, friends or partners or other similar relationships. If a conflict of interest arises as a result of a personal relationship, Zespri reserves the right to take all necessary action to avoid potential risks of breach of trust, confidentiality or interference with Zespri’s business.

Zespri’s Supplier Gift, Benefits & Hospitality Policy

Code of Conduct: Zespri is committed to conduct business with uncompromising integrity and in compliance with all applicable laws.

Given and Receiving Gifts, Benefits and Hospitality: The giving or receiving of gifts, benefits or hospitality may create a real or perceived conflict of interest.  Gifts, benefits or hospitality may only be given or received by Suppliers when it is clear this will not compromise (or reasonably be perceived not to compromise) Zespri’s objectivity and independence or damage Zespri’s reputation. Zespri personnel are required to report gifts, benefits or hospitality given to, or received from, Suppliers.

Acceptability of Gifts: Gifts are not acceptable (whatever the nature or value) where they could be seen by others as an inducement or reward that could place the recipient under some sort of obligation. Gifts must not be given or received by Suppliers when involved in the negotiation for goods or services with Zespri.

A gift must not be given or received if it:

a) contravenes any law or generally accepted ethical standard; or
b) is inconsistent with accepted local business practices; or
c) is in a form or manner that could be taken as a bribe or payoff; or
d) is of such character or circumstance that public disclosure has the potential to embarrass Zespri or its personnel.

Under no circumstances should a gift be exchanged for cash.

Zespri’s Supplier Privacy Expectations

Zespri may share personal information with Suppliers to enable them to perform agreed commitments for Zespri. Suppliers are expected to take care and respect when they receive and process personal information for or on behalf of Zespri.  Personal information is any information relating to a person who can be identified (directly or indirectly) from the information.

Zespri remains solely responsible for determining the purposes and manner in which personal information is to be processed and Suppliers shall only process personal information in accordance with Zespri’s express instructions.

Suppliers who receive or process personal information for on behalf of Zespri must:

a) take and implement appropriate technical and organisational security measures to ensure a level of security and confidentiality appropriate to the risk;
b) ensure the ongoing confidentiality, integrity, availability and resilience of their processing systems and services;
c) not share any personal information with any third party without prior authorisation of Zespri and a written agreement being in place with the third party to safeguard the personal information in compliance with this policy;
d) remain fully liable to Zespri for the performance of any third party obligations if the third party fails to fulfil its obligations;
e) take reasonable steps to ensure the reliability of staff having access to personal information and ensure they are fully aware of their obligations when dealing with personal information; 
f) ensure all staff who have access to personal information do so under appropriate confidentiality obligations;
g) promptly notify Zespri if they receive a request from anyone in respect of Personal Information, and not respond to the request unless asked to by Zespri.  Zespri expects Suppliers to assist in the fulfilment of Zespri’s obligation to respond to these requests; and
h) provide Zespri with any information requested to ensure compliance by the Supplier with its obligations under applicable privacy laws and this policy.

Personal information breaches: A breach of personal information is the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data.  Suppliers must notify Zespri by telephone as soon as reasonably possible after becoming aware of any actual or suspected breach affecting any Zespri personal information and must provide all relevant details reasonably available, including:

a) the type of personal information believed to be affected;
b) the identity of any affected person or people; and 
c) any other information which Zespri reasonably requests.

As soon as reasonably possible after the telephone notification, the Supplier must provide Zespri with a written notice confirming all relevant details and updates. Notification must be sent via email to the Supplier’s Zespri relationship manager and to Zespri’s Global Data Protection Officer at privacy@zespri.com.  If requested by Zespri, Suppliers must provide Zespri with all reasonable assistance necessary to enable Zespri to notify breaches to relevant authorities and/or affected people, where Zespri is legally required to do so.

Suppliers must immediately investigate any breach and identify, prevent and make reasonable efforts to mitigate the effects of the breach.  Suppliers must carry out any recovery action necessary to remedy or mitigate a breach.

Investigations and Enquiries: Suppliers shall cooperate with Zespri and assist in responding to any enquiry made, investigation or assessment of processing initiated by a supervisory authority in respect of any personal information.
Supplier must inform Zespri within five (5) working days of any inquiry, communication, request or complaint received from any governmental, audit, regulatory or supervisory authority relating to personal information.

Termination of Relationship: At the end of a Supplier’s relationship or agreement with Zespri, the Supplier must:

a) only process personal information for so long as is necessary to comply with its legal obligations;
b) not retain any copy, abstract, precis or summary of any personal information; and
c) at Zespri’s instruction, either securely destroy or promptly return to Zespri the personal information and related records and documentation.

Zespri personal information may not be processed by a Supplier following termination or expiry of the relationship or agreement with Zespri unless, and for no longer than is, required by law.

Zespri’s Supplier IS Devices and Security Policy

Zespri relies on the integrity, confidentiality, accuracy and availability of its information.  Any Supplier that processes or manages Zespri information must adhere to these principles to ensure that Zespri maintains the trust of all relevant stakeholders and remains in compliance with relevant legal and regulatory requirements.

Processes and Procedures: Suppliers shall monitor and control information security risks and ensure that information security issues raised are properly addressed. Suppliers shall not process or make use of Zespri information for any purpose other than that which is directly required for the supply of the agreed goods or services.

Suppliers shall establish and at all times maintain safeguards against the accidental or deliberate or unauthorised disclosure, access, manipulation, alteration, destruction, corruption, damage, loss or misuse of Zespri information in the Supplier’s possession or control.

System Management: Suppliers shall maintain the appropriate confidentiality, integrity, and availability of Zespri information, by:

a) utilising secure network architecture and operations; and
b) ensuring that networks carrying Zespri information are designed, built, monitored, and managed according to industry best practices and frameworks.

Data Transfer/Exchange: Suppliers shall transfer/exchange Zespri information via secure channels and all such transfer/exchange of Zespri information shall be compliant with all relevant agreements, laws, regulations and current industry best practice.

Reporting: If a Supplier becomes aware of any unlawful or unauthorised access to Zespri systems or Zespri information, the Supplier shall:

a) as soon as reasonably possible after becoming aware of the unlawful or unauthorised access notify Zespri by telephone of the incident ;
b) as soon as reasonably possible after the telephone notification, provide Zespri with a written notice confirming all relevant details and updates.
c) provide Zespri with any assistance to restore the Zespri information or Zespri systems and any other assistance that may be required by Zespri;
d) comply with all reasonable directions of Zespri; and
e) take immediate remedial action to secure Zespri information or Zespri systems and prevent reoccurrences of the same or similar contravention (and provide the Zespri with details of such remedial action).

Raising Questions or Concerns

If you have questions or concerns, or suspect corrupt activity or violations of any of the above Supplier policies, please report them to Zespri via your local country or regional manager.  You can also report directly to Zespri’s legal or compliance teams by email to legal@zespri.com.

Alternatively, use the “Speak Up” hotline - which is available on a 24/7 basis.  All reports are treated as confidential and the report maker may remain anonymous, to the extent permitted by law.